About the vacancy
A leading organisation in the Financial Services sector is undergoing a period of strategic growth and transformation and is seeking a future looking Chief Operating Officer (COO) to shape, scale, and future-proof its operations in Mozambique. The role requires a highly experienced operational leader with the capability to drive efficiency, innovation, and sustainable commercial performance. This role requires a strategic thinker who can anticipate market shifts, navigate operational complexity, and position the business for long-term success within a rapidly evolving financial services landscape.
Company and Job Description:
The COO will serve as a key member of the executive leadership team, responsible for optimising operational performance, strengthening governance, and driving the organisation’s transformation agenda. This includes advancing digital capabilities, enhancing customer experience, improving operational resilience, and scaling the business sustainably.
This is a high-impact role suited to a seasoned leader with a strong blend of operational expertise, strategic vision, and digital acumen.
Key Responsibilities:
Lead operational strategy and execution to ensure efficiency, scalability, and strong commercial outcomes.
Anticipate industry challenges and proactively position the organisation for emerging risks and opportunities.
Drive digital transformation initiatives that enhance customer experience, operational resilience, and long-term competitiveness.
Strengthen governance structures, processes, and controls across all operational functions.
Build and scale teams, processes, and systems to support the company’s strategic ambitions.
Oversee end-to-end operational performance, ensuring alignment with regulatory requirements.
Collaborate closely with the CEO and executive committee to drive organisational strategy and operational excellence.
Cultivate strong working relationships across the business and lead cultural transformation where needed.
Job Experience and Skills Required:
12+ years’ experience in the Financial Services sector, including extensive operational leadership experience.
Proven track record as COO, Head of Operations, or equivalent senior leadership role.
Strong strategic, commercial, and operational capability with the ability to scale a business.
Deep understanding of the FS landscape in Africa and the Mozambican market is essential.
Demonstrated digital acumen and experience leading digital transformation programmes.
Strong regulatory awareness and experience managing complex operational environments.
Excellent leadership, communication, and stakeholder engagement skills.
Fluency in Portuguese and English is an added advantage.
Apply now!
I also specialise in recruiting for:
C-Suite / CXO roles across Africa across growth markets
If you have not received any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for future opportunities.
